AI in Banking: GFT's Perspective

As a high tech customer-centric industry where service quality, speed and efficiency lead to competitive advantage, AI has the potential to help banking firms significantly leapfrog the competition.

The market appears to be pointing AI at four specific challenges: Better customer experiences, improved process efficiency, increased process quality and enhanced technical productivity. All of these imperatives can have significant impact on competitive differentiation. Harnessing AI’s ability to workaround the clock, leverage vast swathes of historical case data, work at speed unmatchable by humans, to undertake mundane repetitive tasks without becoming distracted or bored at very high accuracy thresholds, and to dynamically apply rigour to process from a regulatory and security perspective, make it a highly attractive feature of the future service landscape of banks.

GFT has made significant investments through product development, partnerships and acquisitions, as well as working closely with our customers to realise these potential benefits. Along the way, we have learned many lessons and identified new opportunities to implement, accelerate and scale. The aim of this paper is to explore and share some of those learnings.

Download the paper to discover real productionised examples of work that we have undertaken across the industry.